The Status tab displays how the ticket is marked. Listed below are the ticket status' that can be used.
Schedule is used when the job needs to be put on the schedule.
Estimate is used when you are providing a quote to a customer.
Approved is used when the customer has approved the quote.
Delivery is used when the ticket is waiting on parts.
Started is used when the the job is started but not finished.
HoldPart is used when the shop is waiting on a part to be delivered or given by the customer.
Hold Job is used when the job is put on hold for some reason.
Finished is used when the job is finished but not paid.
Charged is used when the customer has been billed. Charged tickets goes over to QuickBooks (if you have this feature) and the payments are applied there.
NoCharge is used when the customer is not paying for the service.
Counter is used for service managers only. The ticket is "paid" in the system but no money has been taken yet.
Internal is used when the job was for an employee or owner.