Timecard Troubleshooting

• Closing Out in the Timecard Interface
  • A ticket cannot be marked PAID if a technician is clocked into that ticket.
  • A technician cannot clock into a ticket when the ticket is marked ESTIMATE.
  • Before closing Timecard, make sure the ticket status is marked PAID or FINISHED.
• Closing Out in the Timecard System
  • The technician must be punched out of all open jobs for their Timecard can be closed.
• Edit Timecard or View Reports.
• To edit Timecard or view Reports, you must be in Supervisor Mode.
• Backup Timecard
• The Timecard does not perform backups to a zip or CD drive. Instead it backs up to the hard drive every time the system is restarted. The Timecard module can be used 24/7.
• The Timecard system data is located in the X:\BACKUP folder. Where X is the drive that the program is installed on.
• View a Quick Summary of an individual Timecard
• Go to the main screen, select Card Summary and select the technicians tab.
• Closing a Timecard Status
• Make sure the technician has punched out of a particular job or task.
• View a report without printing it.
• Open the Timecard System Reports, under Print Report, check Screen to preview the report.