Ticket Refunds
Use the steps below to provide a ticket refund.
Ticket that has not been run through EOD
- Cash / Check / External Credit Card Processor
- Open the ticket that needs to be refunded
- Click Reverse Payment
- Highlight the payment from the list and click Delete Payment
- Select Yes to on screen message
- Click OK to override
- Click Close
- Change the Ticket Status from Unlocked to New
Ticket marked paid, has been run through EOD and is now in history
- Cash / Check / External Credit Card Processor
- Create a new ticket with the same vehicle
- Click Repair
- If possible, use canned jobs
- In description, type refund
- Mark as tax exempt
- Type in a quantity
- Type in a negative dollar amount (-$100)
- Remove any surcharges
- Issue Refund using same payment amount