Core Processing

A core processing fee may be required when a customer needs a battery, alternator, etc. A core charge is money charged upfront until the customer returns the auto part to the repair shop. Once the part is returned, the customer will be credited. There are three ways to add a core charge to a ticket.    

To manually add the core processing fee, use the steps below:

• Create a ticket
• From the Job Detail screen, type a part number under Item #
• Provide a Description
• Provide a Qty
• Provide a Retail price
• Click a line below the part and then click back to the part you want to add the core charge to
• Click Core Charge
• The system will add an Item # using the part number and include a /C to the end of it
• Type in a core charge price under Retail

To have the system automatically add the core processing fee, use the steps below: 

• A core charge must be added to Inventory
• Create a ticket
• Add a work group
• Select General from the Master List
• Click Select
• Under Item #, search for the part in Inventory
• The part and the core charge display on the Job Detail page

To use an online parts catalog to add the core processing fee, use the steps below:

• Bring up the parts catalog
• Add the part to the ticket
• Scroll to the right of the part on the ticket and select the core charge